FAQ

Delivery time depends on the destination and the service type chosen. For areas around Cilacap, delivery usually takes 1-2 business days. For farther destinations, delivery time may vary.

Yes, we accept delivery of large-sized items. Please contact us for more information regarding maximum size and shipping costs.

You can track your package status through the official Aan Express website or by contacting our customer service. We also provide a tracking number for easy monitoring.

Yes, additional fees apply for shipping to remote areas. These fees will be communicated before you proceed with the shipment to avoid any surprises.

If your package is lost or damaged, please contact our customer service within 24 hours. We will process the claim according to our company policy.

Currently, Aan Express Cilacap Mertasinga branch only serves domestic shipping within Indonesia. For international shipping, please contact our headquarters.